Frequently Asked Questions

Have a question? Check below or contact us

What is asbestos?

Asbestos is a group of 6 naturally occurring sillicate minerals present in rock in the form of fibres. These rocks are mined and processed to extract the asbestos fibres. Asbestos has high resistance to heat and chemicals as well as other good properties such as its fibre strength. These properties made asbestos very popular for industries such as construction, manufacturing and chemical industries. In the year of 1973 asbestos imports to the UK peaked at around 195,000 tons of raw asbestos fibres. It is believed that around 6 million tons of raw asbestos fibres have been imported into the UK since the 1800`s.

What are the types of Asbestos Surveys?

An asbestos survey can come in several forms, the correct type is dependent on each individual situation. Below is a list of each asbestos survey and when you would need it. Properties built after the year 2000 do not require an asbestos survey.

• Asbestos refurbishment and demolition survey – This is required before any demolition works or refurbishment works (adding extensions, removing walls, re-wire ect). This type of survey requires intrusions to establish if there is any materials hidden from view (behind partition walls, under floor coverings, above ceilings ect)

• Asbestos management survey – This type of survey covers general occupancy and maintenance of a building / site. As such no major intrusions will be undertaken to keep the integrity and aesthetics of the areas being surveyed, visual checks only to take place. (checking anywhere without damage, above ceiling tiles, surface checks of materials ect)

• Asbestos reinspection survey – This survey is undertaken with the information collected from the R&D / management. This survey will highlight the asbestos containing items found from the previous reports, these items will then be reinspected by the surveyor periodically (depending on assessment) to check the materials have not changed in any way that could cause the spread of asbestos.

Do I need an asbestos survey before buying a house?
There is no legal obligation to undertake an asbestos survey before buying a property. Although it is strongly advised to get a property surveyed to ascertain if any materials are present so you are aware of this and any possible extra costs for removal works before proceeding with the sale. Buildings built after the year 2000 do not require an asbestos survey.
How much do asbestos surveys cost?
Costs for surveys can vary widely depending on type of survey, size and type of building etc.

Every quotation we produce has been costed specific to the building / site in question.

What is a lead survey?
A lead survey determines the parts per million of lead within lead based coatings. Based on the results an assessment can be made on how to move forward with any high level lead containing coatings and what precautions would be needed. This will all be detailed within your lead survey report.
What is an asbestos survey?
An asbestos survey is a document which provides information regarding asbestos containing materials (ACM`s) to a specific place or item. This place could be, but not limited to, a single item (machinery ect), rooms or sections of buildings, entire buildings or even a collection of buildings forming a full site. The information within the report can help you comply with duties to manage asbestos and ensure anyone within the surveyed areas will be free from exposure to asbestos fibres.
Why do I need an asbestos survey?

Asbestos surveys within commercial properties are a legal requirement under the control of asbestos regulations 2012. A duty holder should be appointed (this could be the building owner or designated person) and that person has a duty to prevent the spread of asbestos by managing any asbestos containing materials (with surveys, reinspection of materials, training ect).

Asbestos surveys within domestic properties are not a legal requirement, however multiple occupancy buildings of residential nature (flats, bed sits, flats above commercial properties ect) have a duty to manage asbestos within communal areas (corridors, stairwells, bin stores ect)

Fulfilling legal obligations is only one reason to obtain an asbestos survey. Knowing that you are living or working in a safe environment and you are aware of potential dangers can give peace of mind to yourself and anyone effected by potential ACM`s.

Buildings built after the year 2000 do not require an asbestos survey. Although no building is required, it is known that asbestos contamination has occurred in buildings in the early 2000s

Do I need an asbestos survey before refurbishment?
If you are undertaking refurbishment within a commercial property there is a legal requirement to undertake an asbestos refurbishment and demolition survey. If you are undertaking refurbishment works within a domestic property there is no legal requirement although it is good practice and strongly advised to undertake one to avoid disturbing any asbestos containing materials if the property was constructed before the year 2000.
What do I need to do once I receive my asbestos survey report?
Any asbestos containing items found within the survey will have their own specific recommendation with any actions needed for the materials and what steps are needed next this could include an asbestos management plan for the materials identified. If no asbestos containing materials are present the report should be kept for future records.
An Asbestos management plan will give you a plan to move forward with the asbestos containing items you have within your site / property and to ensure you are complying with the control of asbestos regulations 2012.
Our office team are also available to help you digest the report and assist in any queries you may have about the report.
Do I need a lead survey?
Lead surveys are predominately undertaken on refurbishments of old buildings where original features are being restored and lead based paints need to be removed. But lead based paints were used extensively throughout the UK until 1992 when a ban for the general public came into place. Pillars has extensive experience on large and small scale lead based paint surveys for clients around the Uk. These can range from full lead surveys throughout large grade 1 listed buildings to specific items of heritage within a building that are being kept as features etc
How do you undertake an asbestos survey?
Asbestos surveys comprise of different phases:

• Desk top study – Prior to attending the site / property. This will give the surveyor an understanding of the site / property, information will be collated such as old reports, building layouts ect.

• On site inspection – This is the stage where the surveyor will attend site and visually inspect for any asbestos containing materials, take samples of suspect materials and collect anymore information needed for the report such as missing layouts, areas of no access ect.

• Writing the report – Once the samples have been analyzed the findings can be collated into the report with all other relevant information needed to complete it.

Do I need an asbestos survey before selling my house?
There is no legal obligation to undertake an asbestos survey before selling a domestic property.

Is it law to have an asbestos survey in a commercial building / workplace?

Under the control of asbestos regulations 2012 the duty holder is legally bound to protect anyone who works on the premises or anyone who uses it in any other way from the exposure to asbestos. Part of fulfilling this obligation is undertaking the relevant asbestos survey.
Can Pillars help me fulfill my legal obligations regarding managing asbestos?
Pillars can assist you with what you need to fulfill your legal obligations from a survey, to a reinspection, to managing any asbestos removal projects or air monitoring you may require.
What asbestos training do Pillars provide?

Pillars offer a comprehensive list of different courses to suit different needs, a list can be found below:

• Licensed asbestos new removal operative (3 day)

• Licensed asbestos refresher (1 day)

• Licensed asbestos new contracts manager (3 days)

• Licensed asbestos contracts manager refresher (1 day)

• None licensed asbestos removal operative (1 day)

• Asbestos awareness training (1 day)

• Introduction to asbestos removal for construction management (1 day)


Our process will usually begin with either a refurbishment/demolition or management asbestos survey. Both surveys are HSG264-compliant…


An Asbestos Management Plan shapes your commitment to asbestos obligations, detailing how you ensure that nobody will be exposed to asbestos…


Asbestos removal and abatement projects are often comprehensive and costly. To help keep these projects under control, we can co-ordinate activity…

Privacy Policy (‘Website’) is provided by Pillars Environmental Consultants Ltd (‘we’/’us’/’our’). In doing so, we may be in a position to receive and process personal information relating to you. As the controller of this information, we’re providing this Privacy Notice (‘Notice’) to explain our approach to personal information.

We intend only to process personal information fairly and transparently as required by data protection law including the General Data Protection Regulation (GDPR). In particular, before obtaining information from you (including through use of cookies) we intend to alert you to this Notice, let you know how we intend to process the information (including through use of cookies) and (unless processing is necessary for at least one of the 5 reasons outlined in clause 2 below) we’ll only process the information if you consent to that processing. The GDPR also defines certain ‘special categories’ of personal information that’s considered more sensitive. These categories require a higher level of protection, as explained below.

Of course, you may browse parts of this Website without providing any information about yourself and without accepting cookies. In that case, it’s unlikely we’ll possess and process any information relating to you.

We’ll start this Notice by setting out the conditions we must satisfy before processing your data. However, you may wish to start with this table at clause 4, which summarises what we intend to collect, or this table at clause 8.5, which summarises our use of cookies. The Notice also explains some of the security measures we take to protect your personal information and tells you certain things we will or won’t do.

Sometimes, when you take a new service or product from us, or discuss taking a new service or product but decide against it, we might wish to provide you with further information about similar services or products by email or other written electronic communication. In that situation, we will always give you the opportunity to refuse to receive that further information and if you change your mind please let us know. We’ll endeavour to remind you of your right to opt-out on each occasion that we provide such information.

1 Identity and contact details1.1 Registered number: 10344363
1.2 Registered office: Unit 6, Sycamore Trading Estate, Squires Gate Lane, Blackpool, Lancashire, FY4 3RL
2 When we’re allowed to collect information from you we will only collect personal information relating to you if one of the following conditions have been satisfied:
2.1 You have clearly told us that you are content for us to collect that information for the certain purpose or purposes that we will have specified.
2.2 The processing is necessary for the performance a contract that we have with you.
2.3 The processing is necessary so that we can comply with the law.
2.4 The processing is necessary to protect someone’s life.
2.5 The processing is necessary for performance of a task that’s in the public interest.
2.6 The processing is necessary for our or another’s legitimate interest – but in this case, we’ll balance those interests against your interests.
3 How to consent3.1 At the point of collecting the information, we’ll endeavour to explain how we intend to use the information and which of these purposes apply. If we rely on consent, we’ll provide you with the opportunity to tell us that you’re happy to provide the information.
3.2 If at any point in time you change your mind and decide that you don’t consent, please let us know and we’ll endeavour to stop processing your information in the specified manner, or we’ll delete your data if there is no continuing reason for possessing it.
3.3 If you don’t consent to a particular bit of processing, we’ll endeavour to ensure that the Website and our service continue to operate without the need for that information.
4 Information we expect to collect from you4.1 We envisage asking for the following types of information from you:
Information type
Purpose and related details
Contact information
We ask for this so we can return your enquiry and occasionally update you about relevant offers and news.
We’ll ask for your consent
4.2 We may collect personal information about you from a number of sources, including the following:4.2.1 From you when you agree to take a service or product from us, in which case this may include your contact details, date of birth, how you will pay for the product or service and your bank details.
4.2.2 From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.
4.2.3 From documents that are available to the public, such as the electoral register.
4.2.4 From third parties to whom you have provided information with your consent to pass it on to other organisations or persons – when we receive such information we will let you know as soon as is reasonably practicable.
4.3 If you refuse to provide information requested, then if that information is necessary for a service we provide to you we may need to stop providing that service.
4.4 At the time of collecting information, by whichever method is used, we’ll endeavour to alert you and inform you about our purposes and legal basis for processing that information, as well as whether we intend to share the information with anyone else or send it outside of the European Economic Area. If at any point you think we’ve invited you to provide information without explaining why, feel free to object and ask for our reasons.
5 Using your personal information5.1 Data protection, privacy and security are important to us, and we shall only use your personal information for specified purposes and shall not keep such personal information longer than is necessary to fulfil these purposes. The following are examples of such purposes. We have also indicated below which GDPR justification applies, however it will depend on the circumstances of each case. At the time of collecting we will provide further information, and you may always ask for further information from us.5.1.1 To help us to identify you when you contact us. This will normally be necessary for the performance our contract.
5.1.2 To help us to identify accounts, services and/or products which you could have from us or selected partners from time to time. We may do this by automatic means using a scoring system, which uses the personal information you’ve provided and/or any
information we hold about you and personal information from third party agencies (including credit reference agencies). We will only use your information for this purpose if you agree to it.
5.1.3 To help us to administer and to contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future. This will often be necessary, but sometimes the improvements will not be necessary in which case we will ask whether you agree.
5.1.4 To allow us to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information. This will sometimes require that you consent, but will sometimes be exempt as market research.
5.1.5 To help to prevent and detect fraud or loss. This will only be done in certain circumstances when we consider it necessary or the law requires it.
5.1.6 To allow us to contact you by written electronic means (such as email, text or multimedia messages) about products and services offered by us where: these products are similar to those you have already purchased from us, you were given the opportunity to opt out of being contacted by us at the time your personal information was originally collected by us and at the time of our subsequent communications with you, and you have not opted out of us contacting you.
5.1.7 To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us and selected partners where you have expressly consented to us doing so.
5.1.8 We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance. Before doing that, we will always tell you of our intentions and of the specific purpose in making the recording. Sometimes such recordings will be necessary to comply with the law. Alternatively, sometimes the recording will be necessary for our legitimate interest, but in that case we’ll only record the call if our interest outweighs yours. This will depend on all the circumstances, in particular the importance of the information and whether we can obtain the information another way that’s less intrusive. If we think the recording would be useful for us but that it’s not necessary we’ll ask whether you consent to the recording, and will provide an option for you to tell us that you consent. In those situations, if you don’t consent, the call will either automatically end or will not be recorded.
5.1.9 When it’s required by law, we’ll check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we intend to record this.
5.2 We will not disclose your personal information to any third party except in accordance with this Notice, and in particular in these circumstances:
5.2.1 They will be processing the data on our behalf as a data processor (where we’ll be the data controller). In that situation, we’ll always have a contract with the data processor as set out in the GDPR. This contract provides significant restrictions as to how the data
processor operates so that you can be confident your data is protected to the same degree as provided in this Notice.
5.2.2 Sometimes it might be necessary to share data with another data controller. Before doing that we’ll always tell you. Note that if we receive information about you from a third party, then as soon as reasonably practicable afterwards we’ll let you know; that’s required by the GDPR.
5.2.3 Alternatively, sometimes we might consider it to be in your interest to send your information to a third party. If that’s the case, we’ll always ask whether you agree before sending.
5.3 Where you give us personal information on behalf of someone else, you confirm that you have provided them with the information set out in this Notice and that they have not objected to such use of their personal information.
5.4 We may allow other people and organisations to use personal information we hold about you in the following circumstances:5.4.1 If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case personal information held by us, about our customers, will be one of the transferred assets.
5.4.2 If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
5.4.3 We may employ companies and individuals to perform functions on our behalf and we may disclose your personal information to these parties for the purposes set out above, for example, for fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links) and providing customer service. Those parties will be bound by strict contractual provisions
with us and will only have access to personal information needed to perform their functions, and they may not use it for any other purpose. Further, they must process the personal information in accordance with this Notice and as permitted by the GDPR. From time to time, these other people and organisations to whom we may pass your personal information may be outside the European Economic Area. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Notice and the GDPR.
Protecting information6.1 We have strict security measures to protect personal information.
6.2 We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software to encrypt information you input.
6.3 We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
6.4 We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
6.5 It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
7 The internet7.1 If you communicate with us using the internet, we may occasionally email you about our services and products. When you first give us personal information through the Website, we will normally give you the opportunity to say whether you would prefer that we don’t contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind.
7.2 Please remember that communications over the internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered – this is the
nature of the internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
8 Cookies and other internet tracking technology8.1 When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information on your computer, which is sent back to us at a later time. These are called ‘cookies’. These cookies are listed in the table at clause 8.5. Some websites don’t use cookies but use related technology for gaining information about website users such as JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalise advertising content. Multiple cookies may be found in a single file depending on which browser you use.
8.2 Where applicable, this section of the Notice also relates to that technology but the term ‘cookie’ is used throughout.
8.3 Some of these cookies are essential to services you’ve requested from us, whereas others are used to improve services for you, for example through:8.3.1 Letting you navigate between pages efficiently
8.3.2 Enabling a service to recognise your computer so you don’t have to give the same information during one task
8.3.3 Recognising that you have already given a username and password so you don’t need to enter it for every web page requested
8.3.4 Measuring how many people are using services, so they can be made easier to use and that there is enough capacity to ensure they are fast
8.4 To learn more about cookies, you may wish to visit:, or
8.5 This Website uses, or allows use of, the following cookies:
Cookie name
Cookie qualities
Consent needed
Google Analytics
• -utma cookie
• Category 2 – performance
• Third party: another website is placing the cookie
• Persistent, expiry date: 23 May 2020
• The information will be sent to Google Analytics so that we can
track the performance of the website.
8.6 The distinctions referred to in the above table are as follows:8.6.1 First party versus third party cookies – we set first party cookies ourselves; third party cookies are set by other entities via our Website.
8.6.2 Session versus persistent cookies – session cookies only persist for the duration of that visit; persistent cookies last for longer
8.6.3 Identifying information removed – just because we’ve done this, they will still be personal information if the relevant information can be reassembled
8.6.4 Categories 1-4 found in the ICC UK Cookie guide, as explained below. Category 1 cookies don’t require the user’s consent, though you must still tell them about the cookies. Categories 2-4 do require their specific and informed consent.
Category 1
Strictly necessary
These cookies are essential in order to enable you to move around the
website and use its features, such as accessing secure areas of the website.
Without these cookies services you have asked for, like shopping baskets or
e-billing, cannot be provided.
We include in this category cookies that are used only for electronic
communication. (The ICC doesn’t refer to these cookies, but the law is the
Note that cookies for which another person is the controller will never be
necessary for a service requested of you. On the other hand, if you’ve asked
another person to send a cookie on your behalf for an essential feature of
your website, that would be category 1.
Category 2
These cookies collect information about how visitors use a website, for
instance which pages visitors go to most often, and if they get error
messages from web pages. This information is only used to improve how a
website works.
Category 3
These cookies allow the website to remember choices you make (such as
your user name, language or the region you are in) and provide enhanced,
more personal features. For instance, a website may be able to provide you
with local weather reports or traffic news by storing in a cookie the region in
which you are currently located. These cookies can also be used to
remember changes you have made to text size, fonts and other parts of web
pages that you can customise. They may also be used to provide services
you have asked for such as a live chat session.
Category 4
Targeting and advertising
These cookies are used to deliver adverts more relevant to you and your
interests. They are also used to limit the number of times you see an
advertisement as well as help measure the effectiveness of the advertising
campaign. They are usually placed by advertising networks with the website
operator’s permission. They remember that you have visited a website and
this information is shared with other organisations such as advertisers. Quite
often targeting or advertising cookies will be linked to site functionality
provided by the other organisation.
8.7 As with any other information we may collect from you, we’ll work to protect the security of your information during transmission by using by using Secure Sockets Layer (SSL) software to encrypt information you input.
8.8 The Website may include links to third-party websites. We do not provide any personally identifiable customer personal information to these third-party websites unless you’ve consented in accordance with this privacy notice, however as to cookies please see above clause Cookies and other internet tracking technology.
8.9 We exclude all liability for loss that you may incur when using these third-party websites.
9 Further information9.1 If you would like any more information or you have any comments about this Notice, please either write to us at Data Protection Manager, Pillars Environmental Consultants Ltd, Unit 6, Sycamore Trading Estate, Squires Gate Lane, Blackpool, Lancashire, FY4 3RL, or email us at
9.2 Please note that we may have to amend this Notice on occasion, for example if we change the cookies that we use. If we do that, we will publish the amended version on the Website. In that situation we will endeavour to alert you to the change, but it’s also your responsibility to check regularly to determine whether this Notice has changed.
9.3 You can ask us for a copy of this Notice by writing to the above address or by emailing us at This Notice applies to personal information we hold about individuals. It does not apply to information we hold about companies and other organisations.
9.4 If you would like access to the personal information that we hold about you, you can do this by emailing us at or writing to us at the address noted above. There is not normally a fee for such a request, however if the request is unfounded, repetitive or excessive we may request a fee or refuse to comply with your request. You can also ask us to send the personal information we hold about you to another controller.
9.5 We aim to keep the personal information we hold about you accurate and up to date. If you tell us that we’re holding any inaccurate or incomplete personal information about you, we will promptly amend, complete or delete it accordingly. Please email us at or write to us at the address above to update your personal information. You have the right to complain to the Information Commissioner’s Office if we don’t do this.
9.6 You can ask us to delete the personal information that we hold about you if we relied on your consent in holding that information or if it’s no longer necessary. You can also restrict or object to our processing of your personal information in certain circumstances. You can do this by emailing us at or writing to us at the address noted above.
9.7 We will tell you if there is a breach, or a likely breach, of your data protection rights.